How does international shipping work?

International orders placed through a US store will ship out of our facility in Kansas City, MO, USA through USPS. Once the order arrives in your country, it is handed off to your local postal service. Tracking may say “delivered” or “ready for pick up” when it arrives at your local post office. You should then receive a notice from them stating that the package has arrived. 

Customs fees, taxes, and additional fees may apply for international shipments. Wallflower does not charge for these fees up front because of varying rates between countries. Your local post office may hold the package until such fees are paid. Please contact your local customs and/or post office for more information. 

Any packages that are returned as “refused” or “unclaimed” will be refunded for the items sent back. Shipping will not be refunded in such cases. If the package is sent back before you were notified or does not arrive within 8 weeks, please contact us. We will file a claim that the package was lost and issue a refund for the item(s) only.